Contact Us

This page explains how to contact the team behind Non Gamstop Casinos, what we can help with, and what we can't. We are an independent review site, not a casino. If you have a problem with an account, bonus or withdrawal, the operator is the one who can fix it. We'll point you to the right route below.

Disclosure: some casinos we feature may pay the publisher a commission if you sign up through our links. Commission does not buy a place in our rankings. You can read more on our About Us page.

How to reach the Non Gamstop Casinos team

Use the contact form or editorial email address shown on the site, wherever it appears in the header, footer or beside this text. We haven't published a phone number or live chat here, and we don't want to guess at one. If a channel isn't listed, we don't offer it.

When you write, it helps to include:

1. The page or casino review you are asking about
2. A short description of the issue or correction
3. The date you noticed it (UK format, for example 01/10/2026)
4. A link or screenshot of any terms you are quoting

Please never send passwords, full card numbers, or identity documents. We will never ask for them.

What we can help with

• Corrections: an offer, term or fact on our pages that looks out of date or wrong. Bonus terms change often, so tell us what you've seen.
• Questions about our reviews: how we compared operators, or why one was ranked above another.
• Feedback and suggestions: topics you'd like explained, such as wagering requirements, verification checks or payment options.
• Business or partnership enquiries: these are welcome, but they do not affect ratings.

What we can't do

We can't access casino accounts, release withdrawals, reverse bonus decisions or act as a go-between in a dispute. We also can't promise any outcome with an operator. Our rankings reflect editorial ratings of operators such as Betmica, Kikibet and Betninja, and a good rating isn't a guarantee of how a particular account will be handled.

If you have a problem with a casino

Work through these steps, in order:

1. Contact the casino's support through its own channels and keep a copy of the conversation, with dates and times.
2. Read the bonus and account terms that applied when you claimed the offer. Check wagering requirements, maximum bet limits, expiry dates and cashout caps.
3. Complete verification if asked. Identity (KYC) and source-of-funds checks are common before a first withdrawal, and delays often come from missing or unclear documents.
4. Use the formal complaints procedure if the first reply doesn't settle it. Most operators publish one in their terms.
5. Check the licence. If the operator holds an overseas licence, the licensing body's complaint route may differ from UK arrangements. Verify who regulates it before you rely on any protection.

Be aware that casinos not on GamStop usually sit outside the UK Gambling Commission's remit, so UK regulator complaint routes and ADR schemes may not be available to you. This is one reason to read terms carefully before you deposit.

If gambling is causing you harm

If gambling is affecting your money, relationships or mood, please step back and get support. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, and GAMSTOP lets you self-exclude from UK-licensed sites. Deposit and loss limits, and gambling blocking software, can also help. Our Responsible Gambling page explains these tools in more detail. Gambling is for adults aged 18 and over, and shouldn't be treated as income or a way to solve money problems.

Before you write: quick answers elsewhere

You may find your answer faster on these pages:

• Our main guide to non GamStop casinos for how the listed operators compare, including their headline offers and conditions
• Terms and Conditions for how you may use this site
• About Us for how we research and rate operators

What to expect after you contact us

We read every genuine message, but we can't promise a set reply time. Corrections are checked against the operator's own published terms, and we update the page where they are confirmed. Where something is only advertised and we can't verify it, we will say so. Information on this site was last checked on 01/10/2026, and offers can change without notice, so always confirm current terms on the casino's own site.